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Guarantee

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Our Commitment to Quality

At [Your Bike Shop Name], we stand behind every bike, accessory, and part we sell. Our goal is to provide you with high-quality products that you can rely on for years to come. To ensure your complete satisfaction, we offer comprehensive guarantees that protect your investment and give you peace of mind.

What’s Covered by Our Guarantee

  1. Manufacturer’s Warranty

    • All new bikes and components come with a manufacturer’s warranty that protects against defects in materials and workmanship.
    • Warranty periods vary by brand and product type, but typically cover:
      • Frames (up to a lifetime warranty with some brands)
      • Components (1-2 years)
      • Accessories (as specified by the manufacturer)

  2. [Your Shop Name] Satisfaction Guarantee

    • If you’re not completely satisfied with your purchase, we’re here to make it right. Our Satisfaction Guarantee includes:
      • Free adjustments or tune-ups within [X days/weeks] of purchase.
      • Exchanges or refunds on unused items within [X days/weeks] (terms apply).
      • Support for warranty claims on your behalf.

  3. Used Bikes Guarantee (For Pre-Loved or Demo Bikes)

    • Our “USED” category bikes are thoroughly inspected and serviced before being sold. They come with a limited guarantee covering key components for [X days/weeks], ensuring you can ride with confidence.

  4. Lifetime Service Guarantee (Optional Add-On)

    • For an additional fee, customers can enroll in our Lifetime Service Program, which includes:
      • Free annual tune-ups.
      • Discounts on replacement parts and upgrades.
      • Priority repair service.

Why Choose [Your Bike Shop Name]?

  1. Trusted Products:
    We partner with leading brands that prioritize quality and reliability.

  2. Expert Support:
    Our team of experienced bike technicians is always ready to help, whether it’s making a quick adjustment or filing a complex warranty claim.

  3. Customer-Centric Policies:
    We go above and beyond to ensure your satisfaction, making sure every purchase is a long-term investment you can trust.

FAQs About Our Guarantee

Q: What’s the difference between the manufacturer’s warranty and your guarantee?
A: The manufacturer’s warranty covers defects in the product, while our guarantee ensures your overall satisfaction with your purchase, including adjustments and limited returns/exchanges.

Q: Can I still file a claim if I bought the bike online?
A: Yes! Simply contact us with your proof of purchase, and we’ll guide you through the process.

Q: Do used bikes come with the same warranty as new ones?
A: No, used bikes have a limited guarantee, but they are thoroughly inspected and serviced to ensure quality.

Q: How often should I bring my bike in for service to keep the warranty valid?
A: Regular maintenance is key! We recommend bringing your bike in for a tune-up every 6-12 months.

We’re Here to Help

If you have questions or need assistance with a warranty or guarantee claim, feel free to contact us:

  • WhatsApp Chat: [Link to chat feature]
  • Phone: [Your Phone Number]
  • Email: [Your Email Address]

We’re committed to ensuring your riding experience is nothing short of exceptional!

HOW DO WE CONTACT YOU WITH MARKETING MESSAGES?

If you’ve given us express permission, we’ll contact you via email with relevant marketing content. If you’d no longer like to hear from us, you can click on the ‘unsubscribe’ link from any of our marketing emails in order to update your settings. Alternatively, you can email info@velocata.eu and let us know how you’d like to hear from us.

As soon as you’ve done this, we’ll update our records to ensure you no longer receive any emails you don’t want in future.

HOW LONG DO WE RETAIN YOUR INFORMATION?

We won’t keep your data any longer than is necessary. If you’ve asked to hear from us with promotional emails, we’ll keep your details stored for as long as you remain a subscriber.

Order details will be kept on file indefinitely unless you specifically ask us to remove them. This is to ensure we can contact you should a warranty or recall issues arise.

WHERE IS YOUR DATA PROCESSED?

Your data may be transferred to 3rd party data processors outside the EEA (European Economic Area). If we do this, we ensure data is granted the same protection that it would if it were processed within the EEA, and that any 3rd party data processors are fully GDPR compliant.

YOUR RIGHTS

You have many rights pertaining to your personal data and how we use it, including:

  • The right to access to the personal data we hold about you
  • The right to access information about how your personal data is used
  • The right to request correction of inaccurate, out of date or incomplete information
  • The right to request deletion of your data, or that we stop processing or collecting it
  • The right to opt-out of marketing messages if you withdraw consent
  • The right to request transfer of your personal data to another service provider
  • The right to submit a complaint to the ICO (Information Commissioner’s Office)

If you want to exercise any of these rights, you can email us at info@velocata.eu

QUESTIONS, COMPLAINTS AND CONTACT

If you have any questions or feedback about this privacy notice, or would like to exercise any of your rights pertaining to our use of your personal information, you can contact us via the following channels:

  • Email – info@velocata.eu
  • Calle de sant Vicent Martir, 85, 46007, Valencia, Spain