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Payment systems

HomePayment systems

Overview

At [Your Bike Shop Name], we want your shopping experience to be as smooth and hassle-free as possible. That’s why we offer a variety of secure payment methods, ensuring you can choose the option that works best for you.

Accepted Payment Methods

  1. Credit/Debit Cards

    • We accept all major credit and debit cards, including:
      • Visa
      • Mastercard
      • American Express
      • Discover
    • Payments are processed instantly, allowing us to ship your order promptly.
    • Transactions are secured using advanced encryption technology to protect your personal information

  2. Bank Transfers (Ideal for High-Value Purchases)

    • For customers making larger purchases, such as high-end bikes or bulk orders, we offer the option of direct bank transfers. This method is secure, reliable, and can be processed for both domestic and international payments.

      How It Works:

      • At checkout, select the “Bank Transfer” option.
      • You’ll receive our banking details, including account number, IBAN, and SWIFT code (if needed).
      • Complete the transfer through your bank’s app, online platform, or branch.
      • Once the funds are received, we’ll confirm your order and proceed with shipping.

      Benefits of Bank Transfers:

      • No credit card limits to worry about.
      • Ideal for businesses or customers purchasing multiple items.
      • Zero processing fees from our side (though your bank may charge a small fee).

      Important Tips:

      • Ensure you include your order number as a reference when making the transfer.
      • Bank transfers may take 1-3 business days to process, depending on your bank.

  3. Cash Payments (In-Store Only)

    • If you prefer to shop in person, we accept cash payments at our store.
    • This is a quick and straightforward option for local customers.

Security & Privacy

We take your security seriously. All payment transactions are processed using advanced encryption technologies, ensuring your personal and financial information remains safe. Additionally:

  • We partner with trusted payment gateways for online transactions.
  • Sensitive payment details are never stored on our servers.
  • Bank transfers are conducted directly through your financial institution for maximum security.

Frequently Asked Questions

Q: Can I pay with multiple payment methods?
A: Yes, for in-store purchases, you can split payments between two methods, such as card and cash. However, for online purchases, only one payment method is allowed per transaction.

Q: Are there fees associated with certain payment methods?
A: No additional fees are charged for most payment methods. However, financing providers (like Klarna or Affirm) may apply interest or fees based on your selected payment plan. Bank transfers may incur small fees from your financial institution.

Q: How long does it take to process a bank transfer?
A: Bank transfers typically take 1-3 business days. Once we receive the funds, we will confirm your order immediately.

Q: Is it safe to pay online?
A: Absolutely. All online payments are processed through secure, PCI-compliant gateways, ensuring your details remain encrypted and private.

Need Assistance?

If you have any questions about our payment systems or need help with a transaction, our team is here to assist you. Reach out through:

  • WhatsApp Chat: [Link to your chat feature]
  • Phone: [Your Phone Number]
  • Email: [Your Email Address]

We’re happy to guide you through the process and ensure your purchase is as smooth as possible.

HOW DO WE CONTACT YOU WITH MARKETING MESSAGES?

If you’ve given us express permission, we’ll contact you via email with relevant marketing content. If you’d no longer like to hear from us, you can click on the ‘unsubscribe’ link from any of our marketing emails in order to update your settings. Alternatively, you can email info@velocata.eu and let us know how you’d like to hear from us.

As soon as you’ve done this, we’ll update our records to ensure you no longer receive any emails you don’t want in future.

HOW LONG DO WE RETAIN YOUR INFORMATION?

We won’t keep your data any longer than is necessary. If you’ve asked to hear from us with promotional emails, we’ll keep your details stored for as long as you remain a subscriber.

Order details will be kept on file indefinitely unless you specifically ask us to remove them. This is to ensure we can contact you should a warranty or recall issues arise.

WHERE IS YOUR DATA PROCESSED?

Your data may be transferred to 3rd party data processors outside the EEA (European Economic Area). If we do this, we ensure data is granted the same protection that it would if it were processed within the EEA, and that any 3rd party data processors are fully GDPR compliant.

YOUR RIGHTS

You have many rights pertaining to your personal data and how we use it, including:

  • The right to access to the personal data we hold about you
  • The right to access information about how your personal data is used
  • The right to request correction of inaccurate, out of date or incomplete information
  • The right to request deletion of your data, or that we stop processing or collecting it
  • The right to opt-out of marketing messages if you withdraw consent
  • The right to request transfer of your personal data to another service provider
  • The right to submit a complaint to the ICO (Information Commissioner’s Office)

If you want to exercise any of these rights, you can email us at info@velocata.eu

QUESTIONS, COMPLAINTS AND CONTACT

If you have any questions or feedback about this privacy notice, or would like to exercise any of your rights pertaining to our use of your personal information, you can contact us via the following channels:

  • Email – info@velocata.eu
  • Calle de sant Vicent Martir, 85, 46007, Valencia, Spain