At Velocata, we prioritize quality and customer satisfaction. We stand behind our products and want to ensure that you are completely satisfied with your purchase. Whether you’re investing in a brand new bike or a pre-owned one, we offer warranties to provide you with peace of mind and reliable after-sales support.

New Bikes Warranty:

All brand new bicycles purchased at Velocata are covered by a minimum warranty period of 2 years. However, please note that certain bicycle brands may have extended warranty periods depending on their individual policies. We recommend checking the specific brand’s warranty terms for more details. Our knowledgeable staff will be more than happy to assist you with any inquiries regarding the warranty period of your chosen brand.

Used Bikes Warranty:

We take great pride in curating a selection of high-quality, pre-owned bikes that have been thoroughly inspected and serviced by our experienced technicians. As a testament to their quality, all used bicycles sold at Velocata are backed by a warranty period of 6 months. This warranty covers any manufacturing defects or mechanical issues that may arise during normal use.

Should you encounter any issues covered by the warranty, please reach out to our dedicated customer service team. We will be delighted to promptly address your concerns and ensure that your bike is repaired to its optimal condition.

Please note that our warranty does not cover damages resulting from misuse, accidents, or natural wear and tear. Regular maintenance, servicing, and adherence to our recommended bicycle care guidelines will help maintain the longevity and performance of your new or pre-owned bike.

We believe in fostering long-term relationships with our customers, and our warranty program reflects our commitment to ensuring your satisfaction from the moment you make your purchase onwards. Feel free to contact us for any warranty inquiries or visit our store for further assistance. We’re here to help!